Our delivery options
We do our best to make sure all orders arrive within 2-5 business days. We offer:
|Normal lead times
|Edinburgh same day/next-business day delivery (select EH postcodes within and adjacent to the Edinburgh City Bypass)
Free on orders over £10 pre-VAT)
|0-1 business days from order being processed (excludes weekends)
|Local dedicated delivery service (all other EH Postcodes)
|£9.95 (on orders up to £10)
£4.95 (on orders from £10 to £75)
Free (on orders over £75)
|2-3 business days from order being processed (excludes weekends)
|Nationwide Courier/Royal Mail 1st Class service (mainland UK excluding remote locations)
|2-3 business days from order being processed
|Nationwide courier service/Royal Mail 1st Class (remote mainland locations including the Scottish Highlands, Scottish Islands and Northern Ireland)
|2-5 business days from order being processed
Track an order
The status of orders placed online can be tracked by entering your order reference in to our tracking tool. We will notify you by email when your order has been despatched.
We will provide a courier tracking code for orders using our nationwide courier service when possible.
When will my order arrive
We use a variety of trusted couriers and the Royal Mail to fulfill orders. You can normally expect your order within 2-3 days although deliveries to remote mainland locations, Northern Ireland and the Scottish Isles may take longer although we still aim to deliver items to these locations within 5 business days.
If we cannot deliver to you within our normal time frame for any reason we will contact you by email or telephone.
We are not liable for delays caused by factors outside of our control like bad weather, road closure, transport restrictions or vehicle breakdowns – we apologise for any inconvenience caused in this instance and we will keep you informed of progress as we work to resolve the situation.
We do not currently offer international deliveries.
PO Box and BFPO addresses
We do not currently offer deliveries to PO Box or BFPO addresses.